Contact einforllc.co
einforllc.co runs 3 support channels for LLC EIN orders. Email is monitored 24/7 with a 4-hour first-response target on business days. Postal mail is checked twice a week. Our 30-second checkout chat is staffed from 08:00 to 20:00 US Eastern Time, Monday through Friday. We are not the IRS and cannot look up EINs issued to entities we did not file for.
How do you email support?
Send order questions to support@einforllc.co and privacy or GDPR questions to privacy@einforllc.co. Include your order ID (format EIN-2026-000000) so the 2-person filing team can locate the SS-4 within 90 seconds. The first response is typically issued within 4 business hours; complex escalations receive a substantive answer within 24 hours.
Where do you mail us?
Legal notices and paper documents go to einforllc.co, 1209 Orange Street, Wilmington, DE 19801. Postal mail is opened and scanned each Tuesday and Friday. Certified mail with USPS return receipt (green card) is logged the same day it is signed for at the front desk. Do not mail SSN documents unless we request them.
What are your business hours?
Live chat and phone callbacks run 08:00 to 20:00 US Eastern Time, Monday through Friday, excluding 8 US federal holidays and the 2 weeks around Christmas and New Year. Email and the CP-575 delivery queue run 7 days a week. IRS filing runs only on business days that the IRS itself is open, which excludes about 10 federal holidays each year.
How fast do you respond?
Our target first-response times are: 4 business hours for email, 60 seconds for live chat, and 24 hours for a callback. The refund team responds within 3 business days per the 7-day cancellation window in our terms. If you have missed the 4-hour email SLA twice in a row, reply with the phrase "escalate" and the 2 senior filers are looped in.
Can we look up your EIN?
If we filed for you, yes: reply to your order confirmation email and we will re-issue the CP-575 within 24 hours. If we did not file for you, we cannot look up your EIN; there is no public EIN registry in the US. See the LLC EIN Number Lookup page for the 3 IRS-approved routes to recover a lost EIN.
How do you file a complaint?
Email complaints@einforllc.co with the subject line "COMPLAINT" and your order ID. The senior filer acknowledges within 2 business days and issues a written finding within 14 days. Unresolved matters may be taken to the Delaware Consumer Protection Unit at 820 North French Street, Wilmington, DE 19801, or filed under our arbitration clause in the terms of service.
Do you offer refunds?
Yes, within 7 calendar days of your order, provided the SS-4 has not been transmitted. Full refunds return to the original card within 3 business days. Partial refunds (50%) apply if the SS-4 is not yet filed but 7 days have passed. Once the IRS returns your EIN, the service is delivered and no refund is available. See the terms of service for full detail.
How do press or partners reach us?
Press inquiries go to press@einforllc.co and are answered within 2 business days. Partnership inquiries, for accountants, formation agencies, or law firms who want to route 20 or more LLC EIN filings per month through us, go to partners@einforllc.co. We publish 4 partner data updates per year covering filing volume and IRS rejection rates.